Blog

Author: Shannon Kluczny

VP of Strategic Partnerships and Alliances at BizLibrary | Shannon has been with BizLibrary since August of 2003 and has succeeded in multiple roles working with clients to improve their training programs, and improving organizational processes. Shannon has been recognized as a Top 100 Customer Success Influencer by MindTouch and a Customer Success A-Lister by Amity.
Developing goals and metrics for training program blog
9 min
10 Steps to Develop Goals and Metrics for your Training Program
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Steering an employee training program can be a lot of work. Developing goals and metrics will...
Customer service rep focused on solving customer needs
7 min
How to Build a Team With a Strong Customer Service Focus
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These tips and insights will help you build customer focus organization-wide, and help with developing a...
9 characteristics of top employee training programs
7 min
The 9 Elements that Make Top Employee Training Programs So Successful
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There are many elements that go into an employee training program, so what are the most...
7 min
How To Build Successful Partnerships That Last: Until Death Do Us Part
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When the culture of your organization makes it abundantly clear that people are valuable for who...
3 min
7 Steps to Building a Customer Success Organization
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To truly adopt a Customer Success mindset, the entire organization, including the clients, need to be...