Blog

Tag: customer service

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5 min

4 Best Practices for Hiring Sales Representatives

Author
Krista Heumann

Here are four steps you can take to improve your recruiting practices, lower turnover, and make...

employee using learning and development resources in the office

Building Strong Customer Relations: How to Cultivate a Customer Service Mindset in Your Employees

Author
Jessica Brown

In today’s competitive market, good customer relationships are not just beneficial; they are essential for business...

a healthcare professional taking blood pressure

A Complete Guide to Customer Service in Healthcare

Author
Angie Spencer

Learn how to improve customer service practices in your organization to see happier patients, employees, and...

How to Improve Sales with Cross-Selling and Upselling

Author
Krista Heumann

If your company offers multiple products and/or services, then an important part of meeting those sales...

Customer service rep focused on solving customer needs

How to Build a Team With a Strong Customer Service Focus

Author
Shannon Kluczny

These tips and insights will help you build customer focus organization-wide, and help with developing a...

HR professional looking at employee training KPI's

Understanding Key Performance Indicators for Employee Training Programs

Author
Krista Heumann

We'll help you understand KPI development for employee training programs (with some KPI examples to get...

BizLibrary Partners with GROW Learning for Multifamily Housing Content Expansion

Author
Erin Weirrick

The BizLibrary Collection just gained a lot of built-in value for real estate and mortgage lending...

customer service employee calling a happy loyal customer

The Best Customer Loyalty and Retention Strategy for the New Decade

Author
Krista Heumann

There are several ways to work on keeping your client base engaged and seeing value in...

Avoid Loss and Increase Customer Satisfaction Through Check Fraud Training

Author
Derek Smith

Fake checks cost consumers and banks millions - your tellers are your first line of defense,...

5 Tips to Prevent Problems with Your New Product Launch

Author
Krista Heumann

Managing communication and expectations throughout the process can be tricky, but when done right, you'll have...

One Simple Question To Help You Improve Your Workplace Today

Author
Derek Smith

A simple question can help you discover ways to improve your company culture, reduce costs, and...

Getting in the Sales Growth Groove

Author
Krista Heumann

Whether sales in your organization is creeping along too slowly to keep up with the company's...

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