How Etiquette Skills Affect Business

Business etiquette is important because it creates a standard for a professional and respectful atmosphere. It is used each time someone speaks with a coworker, talks on the phone, and interacts with a customer. This communication helps workers build strong relationships. If an employee succeeds, the company succeeds, and with business etiquette training, employees can build their etiquette skills to boost their relationships and, in turn, boost the business.

Having business etiquette training can help to enhance working relations in the office. These skills help to not only develop a collaborative culture, but address common office courtesies such as not checking email during meetings, not talking loudly, etc.

Prospective clients form opinions about organizations by how they are treated. Employees that can communicate well and are comfortable in many professional settings will make customers and clients feel more at ease. This type of training teaches employees how to handle these situations with grace, how to handle business meals, and how to present in front of C-suite level leaders.

Giving off the right impression is vital in business dealings. If someone doesn’t show common courtesy or business acumen, others may make judgements on their capabilities. Training can help employees portray confidence when they are in meetings, giving presentations, or talking with clients.

Cultural etiquette knowledge is crucial if a business has international offices or clients. Knowing what to do and how to behave when meeting someone from and in another country can make or break a deal. This is sometimes tricky because what is seen as respectful in one culture may be perceived as disrespectful in another. Different cultures’ customs and behaviors can be learned through business etiquette training so employees can present their best selves when traveling abroad or meeting with international clients.

Why Business Etiquette Is Important

Emily Post’s name has likely become synonymous with the mention of etiquette, but just because she started speaking about good manners almost 100 years ago, doesn’t mean they aren’t still important in modern workplaces. It is more than good table manners. Good business etiquette is a valuable skill that will enhance success.

Relationships are the backbone to business. Without them, sales couldn’t happen, public relations wouldn’t work, partnerships would fail. Establishing good rapport with customers, media, partners, and co-workers is essential to the success of companies. Communication skills play a big role in this. Knowing when it is appropriate to speak and when to listen will get deals much further than just talking and not listening.

You only get one chance at a first impression. The impact made in that first encounter can make or break a deal, a promotion, etc. Other people’s impressions should be positive so that they continue doing business with your company. Dressing well and communicating professionally are the best ways to accomplish this.

And etiquette doesn’t stop outside the walls of the office. It can extend to lunches, networking events, and social media. Putting your best foot forward and representing both yourself and your company are crucial. How you act at a function could reflect negatively on job prospects or business deals.

Business Etiquette in the Digital Age

While Emily Post set forth what common etiquette is, she couldn’t foresee that the world would be almost completely digital one day. Known in the industry as “netiquette,” communicating appropriately and professionally online is vital. Virtual communication has rapidly outpaced snail mail and faxes, so it is crucial to have the right skills to maintain digital and virtual professionalism.

Emails written like formal letters with complete sentences and proper grammar leave a lasting good impression. While jargon and emojis might be right for social media, filling emails with them leave a poor taste of immaturity behind.

Social media can also have an effect on your job or business. Potential customers and hiring managers could look at your social media to get a better understanding of who you are, what you believe, and how you operate to see if you would be a good fit. If you are seen badmouthing a former employer or competitor, it could cost you an interview or revenue. Being cautious about what you post will benefit you in the long run.

Preview Videos from The BizLibrary Collection

Professionalism 101

This video will help learners make a good impression at work by reviewing some professionalism do’s and don’ts, and work toward an understanding of the basics for presenting themselves professionally at work.

Business Etiquette (Part 1 of 9): Making Proper Introductions

This video is designed to help learn how to properly introduce people in social and business situations.

Attire for the Working Man

This video covers the levels of dress from traditional business to casual attire and when it is appropriate to wear what clothing.
These are just a few examples from our online employee training library - click the button to explore more business skills videos from The BizLibrary Collection! BROWSE LIBRARY

Common Business Etiquette in the Workplace

There are simple things that can be done on a daily basis to demonstrate good business etiquette.

Dressing appropriately is key to looking professional at work. How employees look says a lot about them as a person and is a representation of the organization as a whole. Lay out clear policies in your Code of Conduct regarding what is appropriate for the office, for business meetings, etc.

Arriving to work and meetings on time is paramount. There’s a well-known saying: “When you’re early, you’re on time. When you’re on time, you’re late.” Showing up early keeps you from rushing, which will be noticeable. Everyone’s time is valuable and being cautious of that shows respect.

Always introduce people to others upon meeting, unless it’s common knowledge they have met before. And when meeting someone new, shake hands. Both of these actions help exude confidence and make people feel valued.

During meetings, it is considered polite to not have your phone out or to respond to emails during the meeting. Instead, focus on what is happening in the meeting and give your full attention to the presenters. Meetings tend to run long if participants are distracted, and again, everyone’s time is valuable.

Why Online Training Works for Learning Business Etiquette Skills

Online training is quickly becoming the best way to teach employees some of the skills they need to do their jobs. Numerous studies have shown that online training is often more effective, and learners retain more information than with classroom training alone.

BizLibrary curates a large and diverse video training library with numerous courses focused on developing all types of business etiquette skills. Our micro video format breaks content up into smaller, more manageable chunks, making it easier for employees to learn and apply these skills on the job.

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While business etiquette skills are important across all industries, being professional perhaps takes on more weight in the realm of customer service.

Red Roof Inn’s primary goal is to be the top economy hotel in the hospitality industry while delivering the highest level of quality service and value to their guests. In order to reach that goal, Red Roof Inn had to focus on addressing important business needs first. This included communication skills and creating a customer-centric culture. They eventually wanted to expand into the global market.

They were able to find a cost-effective solution with BizLibrary by using our LMS and thousands of employee training videos on the key business topics they were looking for. They then founded the RED Academy.

They now have a successful training program that spans 450 locations in the U.S. with plans to expand to Brazil, Canada, Thailand, and Japan. The first year of RED Academy saw employees complete 15,529 courses while the second year saw almost double that amount with 26,455 course completions, and their training program continues to grow and develop employees’ skills.

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