Problem solving is a key competency for employees today.

Whether you’re a leader or not, you’ll make yourself more valuable at your organization by becoming extremely effective at solving any problem that is brought to you, large or small.

Good problem solvers don’t react to problems with anger or frustration, but they look upon problems and obstacles as a normal part of their day.

In this competency guide, you’ll learn:

  • How to avoid “blocking assumptions” when problems arise
  • 10 steps to effective problem solving
  • Supporting behavior statements and development activities