Making Business Human

Wednesday, May 5, 2021, 1:00 pm CT

We’re all in business together. Whether you’re a business owner in charge of all facets of the company, a learning and development or HR leader responsible for all employees, or you’re a new leader of a team of people – we’re all in business. The business of people.

The businesses and individuals who will succeed in the future will not be the ones that spend all their time thinking about how to sell more products and services at higher margins. Rather, they will be the ones that recognize the common human needs and motivations that govern employee and customer behavior. Make Your Business Human focuses not on the differences that so many of us seem fixated on (the pace of change, conflict, communication to name a few), but on four profound similarities we all share.

During this webinar, Matt will help you shift your perspective in real, tangible ways so you can outperform the competition in creating memorable experiences and true workforce engagement.

  • Understand the Four Human Truths and how they impact our behavior as humans first, but also as employees.
  • How finding and creating community is vital to sustaining culture and avoiding major conflicts in the workplace.
  • How to create a place where fear and failure are not only acceptable, but celebrated as opportunities for true growth.
  • How to balance short-term needs against long-term goals in a way that reduces personal stress and improves strategic decision-making.
  • How we take ownership of our choices – and our reactions.

Brought to you by your presenters

Matt Havens

Matt Havens has spent over 10 years in corporate America at a Fortune 50 company in various leadership roles and working with senior executive teams. A keynote speaker and expert on generational issues, leadership and sales in today’s working world; Matt delivers real-life content focused on improving and understanding your business - all with the entertainment value of a comedy show. Learn more about Matt at or email at
Katie Miller
Webinar Host
As the Marketing Events Strategist, Katie spends most of her days learning new things by researching and writing engaging content for L&D and HR professionals. While she enjoys doing work behind the scenes, she’s become increasingly passionate about sharing her story through presenting, moderating, and hosting virtual events with other presenters and partners in the industry. Recently, Katie has taken on the responsibility of the coordination and management of all client-facing events, including BizLibrary's client conference, ALIGN.

BizLibrary is an approved credit provider for HR Certification Institute (HRCI), the Society for Human Resource Management (SHRM-SCP® or SHRM-CP®), ATD Certification Institute (CPTD/APTD), and Training Industry (CPTM). Viewing this webcast in its entirety qualifies for 1 recertification credit hour towards each credential. Learn more on our accredited content page.


Q. What platform do you use for your webinars?
A. We use ON24 as our webinar platform.

Q. Do I need to download anything to attend?
A. No, ON24’s interface does not require a download. You’ll just need to make sure you have Adobe Flash enabled and for best results, close down any extra browser windows.

Q. How do I listen in to the webinars?
A. To listen in, you will need a pair of headphones or computer speakers. We do not provide a dial-in number for attendees.

Q. How early can I join the webinar?
A. The webinar room will open 15 minutes before the webinar starts.

Q. Do you recommend a certain browser to watch the webinar?
A. After 3/21/20, ON24 will not support Internet Explorer. We recommend using a supported browser, such as Microsoft Edge, Google Chrome, or Mozilla Firefox to view the webinar.

Q. Do you offer credits for your webinars?
A. Yes, most of our webinars are approved for one hour of HRCI and SHRM general credit. In order to be approved for credits, you must attend at least 50 minutes of the webinar.

Q. How do I know if the webinar is approved for credits?
A. If a webinar is approved for SHRM or HRCI general credits, the registration page will have the SHRM and HRCI badges at the bottom of the page. If you have any questions regarding credits, email

Q. How will I receive my HRCI and SHRM certificate?
A. If you have attended for 50 minutes of an approved webinar, there are a few ways you can obtain your certificate. First, you can download the certificate from a widget in our platform. If you forget to download the certificate during the webinar, an email will be sent with the certificate about 2 hours after the webinar is complete.

Q. If I’m not able to watch the webinar at the live time, can I watch it later?
A. Yes! We understand that you might not be able to watch the webinar at the live time, so we offer our webinars on demand. On-demand webinars are available up until 12 months after the initial live webinar date.

Q. What if I am having trouble accessing the webinar?
A. The webinar room will open 15 minutes before the live time. If you are still having issues attending, email