How to Master Difficult Conversations at Work

Available On-Demand,

Above and beyond how much money you earn, how successful you are, and even your health, the biggest predictor of your happiness is the quality of your relationships. And while other people can make life worth living, boy, can they also make it difficult. Especially at work. Since we spend most of our waking hours in the office, it’s critical for our well-being to have healthy relationships. Otherwise, we come home complaining, grumpy, and replaying those confusing or even confrontational conversations over and over again. Not fun. We know from research that having just one good friend at work can increase our engagement by seven times! People really matter – not just for our happiness, but also for our productivity.

If you find yourself having frustrating conversations, or the same conversation over and over again without making progress, this is for you. Or if you’ve found yourself stuck in a passive-aggressive exchange, this webinar will get you unstuck. If you are in a situation you want to change, but you don’t know what to say or how to start, you’ll learn how in this session.

In this session you’ll learn how to:

  • Speak up for yourself kindly, peacefully, and confidently even if you’re non-confrontational
  • Stand in your power instead of acting out guilt, obligation, or fear
  • Avoid taking things personally and see the bigger picture
  • Script out exactly what you want to say so you can feel comfortable and clear
  • Learn how to reach a resolution where you thought there was none

Brought to you by your presenters

Stella Grizont
Executive Coach and Speaker
Stella Grizont is a happiness expert, executive coach, and speaker. As the founder of Woopaah, she works with overachievers who are seeking deeper career fulfillment and with organizations who are dedicated to elevating the well-being of their employees. In the last 13 years, Stella has coached over 1,400 individuals in 21 countries. Some of Stella's corporate clients include Google, Johnson & Johnson, VMWare, Aramark, and Genentech. Stella’s unique approach to being happier and more engaged on the job has been featured in the media, including MNSBC, The Today Show,, NPR, Entrepreneur, Vanity Fair, Fox News, and ABC. Stella was one of the first 150 people in the world to earn a master's in applied positive psychology (aka the science of happiness) from the University of Pennsylvania. She holds a bachelor’s in Economics from Barnard College, Columbia University. She now lives in New Jersey with her husband and toddler, who continue to teach her what life is all about.
Katie Miller
Webinar Host
As a Marketing Specialist with BizLibrary, Katie helps facilitate and create educational and engaging webinars geared towards Human Resources and Learning and Development professionals. She conducts research and works with subject matter experts to ensure the BizLibrary audience is receiving the most relevant and up-to-date content possible.

BizLibrary is a credit provider for HR Certification Institute (HRCI) and for the Society for Human Resource Management (SHRM). Viewing this webcast in its entirety qualifies for a recertification credit hour (general credit) for SHRM and HRCI. For more information visit our accredited content page.


Q. What platform do you use for your webinars?
A. We use ON24 as our webinar platform.

Q. Do I need to download anything to attend?
A. No, ON24’s interface does not require a download. You’ll just need to make sure you have Adobe Flash enabled and for best results, close down any extra browser windows.

Q. How do I listen in to the webinars?
A. To listen in, you will need a pair of headphones or computer speakers. We do not provide a dial-in number for attendees.

Q. How early can I join the webinar?
A. The webinar room will open 15 minutes before the webinar starts.

Q. Do you recommend a certain browser to watch the webinar?
A. Yes, we would recommend to avoid using Internet Explorer as we found it is not as compatible with our platform.

Q. Do you offer credits for your webinars?
A. Yes, most of our webinars are approved for one hour of HRCI and SHRM general credit. In order to be approved for credits, you must attend at least 50 minutes of the webinar.

Q. How do I know if the webinar is approved for credits?
A. If a webinar is approved for SHRM or HRCI general credits, the registration page will have the SHRM and HRCI badges at the bottom of the page. If you have any questions regarding credits, email

Q. How will I receive my HRCI and SHRM certificate?
A. If you have attended for 50 minutes of an approved webinar, there are a few ways you can obtain your certificate. First, you can download the certificate from a widget in our platform. If you forget to download the certificate during the webinar, an email will be sent with the certificate about 2 hours after the webinar is complete.

Q. If I’m not able to watch the webinar at the live time, can I watch it later?
A. Yes! We understand that you might not be able to watch the webinar at the live time, so we offer our webinars on demand. On-demand webinars are available up until 12 months after the initial live webinar date.

Q. What if I am having trouble accessing the webinar?
A. The webinar room will open 15 minutes before the live time. If you are still having issues attending, email